Diyablo Salon & Barbershop

ALL CLIENTS We do not accept PREPAID CARDS. Please make sure cards you are using, are secured with funds to guarantee your reserved appointment time. Unsecured cards do not guarantee your appointment time, will incur late cancellation fees, and will require rescheduling with a non-refundable deposit. ————————————————————— DELIGHTED TO PROVIDE YOU WITH ATTENTION TO DETAIL, CUSTOMIZED SERVICE AND CUSTOMER CARE.  PROVIDING ALL CLIENTS WITH FREE THOROUGH CONSULTATIONSu TO FULLY ASSESS AND UNDERSTAND CLIENT NEEDS. CLIENT HAIR HISTORY Clients are accountable for providing their hair history, including any previous services and treatments at home or other businesses, where they have received prior treatments for every visit. Diyablo has the right to refuse service if client cannot provide accurate hair history of their hair condition and maintenance. Failure to provide accurate histories can cause unwanted and unpredictable results. Services and products cannot be guaranteed with predictable results for any client with undisclosed and inaccurate hair histories. Clients will be asked to provide full disclosure of hair history and all previous treatments prior to any service with Diyablo, including any service, treatment or product used at home and other businesses. At no time are services, and products guaranteed, due to the individual nature of each client’s hair history and assessed hair condition. CLIENT WAIVER Clients are required to sign a waiver prior to receiving services from Diyablo. HEALTH & SAFETY Our safety, as well as the clients safety is our utmost priority. If you are suffering from any contagious infection, we recommend that you reschedule your appointment until you feel better. You may be asked to wear masks or have your temperature tested. REGULAR BUSINESS HOURS MON 9-5, TUE 9-5, WED-CLOSED, THU 9-9, FRI 9-5, SAT 9-5, SUN-CLOSED Our normal days of operation as listed above. Any labor or services provided after hours, when closed , or on holidays is billable at 2x the normal hourly rate. These times are not guaranteed availability. The business is not obligated to offer these times. If business with careful consideration and discretion decides to offer services above regular posted business hours. All services will be required to be fully paid and no refunds will be processed for any reason. After hours calling, texting, messaging, will be returned on next regularly scheduled business day. CHILDREN ARE WELCOME The shop contains valuable equipment, sharp tools, chemicals, products, business assets, any and all additional necessary tools needed for business operation and may pose potential hazards especially for children. Please do not allow children to play with, or on shop equipment at any time. All children are welcome to receive service, and must be supervised under the age of 18, at all times. Do not under any circumstances leave your child unattended. Diyablo does not provide childcare or playground services. To guarantee the comfort of all of our clients, we do not allow children to be unsupervised in the salon. Clients, Parents and Guardians are financially and legally responsible for all damages incurred to shop and business assets, and hold Diyablo Hair and Body Spa, LLC not liable for client negligence causing damages to business property and personal injuries. Failure to follow this policy will result in the appointment needing to be rescheduled and may incur a late cancellation fee. REFUND POLICY We do not issue refunds on Shop services. However, should you have any questions or concerns about the service you have received at the shop, please notify the shop within one week of your service. If you are not satisfied with the work performed, we require that you return to the shop, so that your hair can be visually inspected. At that time, every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only within the one week of the initial service.  Things that are NOT eligible for an free adjustment or refunds: buyer’s remorse, change of heart after receiving a new style, your significant other, spouse, family member, friend does not like or support your finished look or style. Diyablo reserves the right to involve, report to and file with local authorities for theft of services, service time, products, products used for services, manipulation of any policy to attain services, service time and products for free and with the intention of not paying. These behaviors are investigated under the laws of theft and prosecutable by law. Scamming schemes are not tolerated and taken very seriously. We reserve the right to file, document and report with the police any and all harmful actions, as well as theft of services, service time and products used and stolen to police and local authorities. Client will be held legally liable by Diyablo for all theft, slander, defamation and any manipulation utilized to harm the business for the clients personal gains. PERSONAL BELONGINGS We are not responsible for color, chemicals getting on clothing, jewelry and personal belongings. Clients are advised to not wear their favorite shirt, turtlenecks, light colored fabrics, or items of value. Clients are welcome to change into a provided salon robe or bring a change of clothes suitable for chemical services. Also, please be advised to change out of collared office shirts if you prefer to not soil the shirt. Client is responsible for dressing in appropriate attire for salon and barbershop services. Clients are advised to keep their arms and legs covered during entire salon service. Client understands that salon drapes are utilized to protect client and to remain covered under them as instructed. Clients who get up and walk around, move around away from chair or have their arms out of the cape also hold Diyablo and its agents harmless and assume all liabilities for their conduct while receiving services, includes and not limited to. We are not responsible for friends and family, children, guests of client for lost, damaged or missing items during their visit to Diyablo, and holds harmless all of Diyablo and any of their agents. GIFT CARDS Gift cards are non-refundable and utilized as specified. PRODUCT & TOOL REFUND POLICY We do not provide refunds of any kind however if a product is faulty then we will exchange it. Diyablo is not liable for all electrical appliance malfunction or misuse. For tools follow all warranty and manufacturer instructions. Client agrees to hold Diyablo Hair and Body Spa, LLC harmless of any limitations/liabilities of product and tools purchased. APPOINTMENT RESERVATIONS Our time and your time is valuable. All appointments will require an active credit card and contact information on file for all requested and reserved appointments. Failure to do so will suspend all further appointments until corrected. All appointments will require 48-hour cancellation notice. CANCELLATION POLICY We understand that things can come up. We value your time, and we hope you value ours, too. In the event you need to cancel your appointment, please be sure to notify us no later than 48 hours before your scheduled appointment. Failure to notify us in time will incur a cancellation fee. We reserve the right to bill and invoice a 100% non-refundable reimbursement fee of services for missed, no-show, after 48-hour cancellation window attempts to reschedule. All missed appointments, no-shows, and after 48-hour cancellation window, will be charged for a non-refundable 100% service fee of the entire service time total at requested time of appointment. NO SHOW POLICY Please be advised that our shop has a no-show policy whereby any no-shows will be charged a late cancellation fee. LATE/TARDY CLIENTS We understand that life happens. We do our best to understand this. We also have a business to run and many clients’ schedules to manage. We make it a point to keep our appointment calendar running smoothly, to avoid disruptions in everyone’s schedules. RESCHEDULING We require 48-hour cancellation notice prior to reserved appointment time. We understand and respect your time. We ask for the same consideration. If you cannot be present for your reserved appointment after the 48-hour window, and need a different appointment time. It will require approval from business for a new time slot. Please call to make arrangements. To avoid fees, we ask for full cooperation with our policies, to ensure that everyone and their valuable time is treated fairly. We understand circumstances may occur and interrupt scheduled appointments. We will require full payment of service to hold any future rescheduled appointments. This balance will be added to client account balance to be credited to day of rescheduled appointment. A $25 fee will be assessed in addition to service cost for each appointment rescheduled from the original appointment. LATECOMER POLICY If you are delayed in your arrival, please remember that your service will end at its original time. Please be sure to arrive on time. Any late arrivals, more than 10 minutes, will need rescheduling and will incur a late cancellation fee. Clients who repeatedly show up late or tardy will incur a fee of $1.00 per minute over their scheduled time, in addition to the full fee of service time. Due to time being reserved, a full fee is expected plus late fee, even if reduced service time, due to lateness does not allow for full service. We expect as a business full compensation for service time whether client shows or not show. This is time that is difficult to replace on short notice and prevents other clients from the opportunity to receive a service, whom would have taken the opportunity. No one likes to lose business, or compensation if it can be avoided. We ask for full cooperation and accountability as part of the etiquette of the shop and community we serve. Our appointment times are important to all, and we reserve the right to collect full fee for time lost as a result. We reserve the right to hire collection agencies, and report to law enforcement authorities, to collect for time requested and reserved from a client seeking services from our business, that has not paid the full payment for reserved allocated appointment times. Offering Service time is our commodity and the foundation of how our business calendar operates. We appreciate your respectful cooperation of our livelihood. Clients are asked to please be mindful about their own time, our time and properly budget for and schedule time accordingly with respect to keeping their scheduled appointments. Clients who follow through and reschedule or cancel before the 48-hour cancellation will not be charged a fee. NEW CLIENTS Must do a pre-consultation by phone to confirm service needs, non-refundable deposits and reservation of appointment service time. RIGHT TO REFUSE POLICY Our establishment has the right to ban, have removed and refuse service to anyone who is under the influence of alcohol or drugs, steals, behaves inappropriately with us, or can pose harm or a threat to our business. We reserve the right to report and file these behaviors with local law enforcement. PRICING POLICY Our salon pricing may occasionally vary. For accurate pricing please request a complimentary in-salon consultation. PAYMENT POLICY Non-refundable deposits must be paid to book all new client and multi-service appointments. Existing clients with a no-show or cancellation history will also be required to pay deposits for any booking. Payment for all services can be made by Cash, Visa, MasterCard, American Express, Apple Pay, Google Pay will incur a surcharge as determined by issuing card services. These rates change daily according to market rates, we encourage you to be familiar with your card issuers usage and rates policies. P2P apps such as Venmo and Apple Pay are not accepted forms of payment. We do not accept checks of any kind, prepaid cards or money orders. We do not offer double discounts. Coupons and gift cards must be presented at the start of the service. Gift cards are available and can be purchased here: https://diyablo.glossgenius.com/gift-cards EMAIL/SOCIAL MEDIA POLICY Email and Social media offer an opportunity to connect and share what we are doing and offering. Communicate responsibly. Due to the nature of e-mail and social media, and their convenience, personal and professional boundaries are often crossed, compromising respect, privacy and courtesy. As a result, Social Media communications regarding all business transactions are not permitted. Emails are checked occasionally and often get lost in threads, sent to spam or missed. We ask kindly to never text, call, or contact us via social media, or email for any and all business related questions, appointments or concerns. Text or call 603-609-8249 during business hours for all questions, concerns and appointments. You are welcome to leave a message, as we are working with clients and focused on their needs. We will return your text or call promptly. All appointments are booked online and require a valid credit card on file with funds to hold/reserve an appointment. Create an appointment by booking online at diyablo.glossgenius.com or diyablo.com To Reschedule or Cancel an Appointment, respond to any Reminder received before 48 hours of scheduled appointment to avoid a fee. After 48 hours incurs a fee. We will not accept communications through social media for cancellations or rescheduling. Call the shop directly. You May Always Call or Text the Salon for further assistance. ****Please note appointments will be taken by phone and must be prepaid, and non-refundable. There will be no exceptions. PRIVACY POLICY Customer information in our files is used to improve your service and send important messages as well as marketing communications. We will never share your information without your consent. We do not, under any circumstances, share this information with third-parties. This is a business, and in order to thrive it is required that all clients have read and understand all our policies, in order to reserve and receive service times from the Artist’s business calendar. This ensures we all foster a responsible and accountable relationship between the business and clients in all transactions. Thank you, Diyablo Hair & Body Spa, LLC